Our commitments
To our clients
- Offer services cut to the actual need, avoiding standard solutions that do not fit.
- Reply within 24 business hours and meet the agreed deadlines.
- Keep the documentation available at any time, during and after delivery.
- Submit ourselves to periodic client satisfaction audits.
To our employees
- Provide workplaces that are safe, compliant and constantly improving.
- Promote continuous technical, regulatory and cross-functional training.
- Uphold equal opportunities (see our gender equality policy).
- Adopt measures that support work-life balance.
To the environment
- Minimise the environmental impact of our activity (lower consumption, less paper).
- Select suppliers who share a sustainable approach.
- Promote a culture of sustainability among our clients and within our network.
To the community
- Act with the utmost ethical integrity (see our ISO 37001 anti-corruption policy and our 231 Model).
- Provide a protected reporting channel for anyone who spots an irregularity (see whistleblowing).
- Contribute to the Italian regions where we have been working for 30 years.
Continuous improvement
We review this policy, its objectives and the integrated KPIs every year. The system is subject to:
- Internal audit every six months, across all processes.
- Surveillance audit carried out annually by an accredited certification body.
- Management review with a KPI report and an improvement plan.
Last revised: November 2025, approved by the Board of Directors of Forgest S.r.l.
